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 eCenter Programs:


Computer Refurbishment, Resale & Recycling
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The eCenter serves as the Finger Lakes region's all-purpose, one-stop shop for electronics refurbishment and recycling. 


Low-Cost Computer Tech Support & Repair

The eCenter provides individuals in the Finger Lakes region with low-cost tech support and repair services performed by trained interns and volunteers. Click here to learn more.

 

Discounted IT Services for Nonprofits:

The eCenter works to serve the needs of local nonprofit organizations by providing full service IT support, including computer installation, network design, software provision etc.

 

ReSET Job Training Program:

Through our ReSET job training, we train underserved individuals in our community in the areas of technology and construction.

 

Educational Workshops on Computer Technology & Reuse:

The eCenter offers an array of workshops throughout the year spanning from internet safety, freeware and software tutorials to basic hardware repair and creative reuse.

 

Download Program Overview [PDF]

 

Volunteer

We need your help!  As most services and programs offered by the eCenter will be volunteer based, we are looking for a group of committed individuals to help our center launch.  Whether you can commit to a few hours each week or one weekend a year, we can use your help!  Volunteers can help at the eCenter in a variety of ways, many of which do not require technical expertise.   To get involved, please fill out the following online volunteer form, so we can match your interests to our needs.  Thank you so much!

Volunteer with Us! - Application

 

eCenter Policies

Items We Accept:

Computer Related Equipment: Computers, Monitors ($5 acceptance fee for CRTs -- Read Our Policies), Laptops, Printers/Scanners, Wires, Cables, Hubs, Routers, Audio/Visual Equipment, Circuit Boards, Copiers, Fax Machines, Network Equipment 
Home Electronics: DVD Players, CD Players, TVs**, VCRs, Cell Phones, Game Consoles, PDAs, Telecommunication Devices, Electronic Games, Calculators, Clocks
Business Electronics: Office Electronics, Medical Electronics, Bank Equipment, Scientific Equipment (not glass)
Items We Do Not Accept:  Floor Model Copy Machines or printers that one of our volunteers cannot safely lift and carry, e.g., large/heavy office laser printers, Cracked CRT or LCD Monitors, Non-Working TVs, TVs over 27'' (unless LCD/LED)

Computer Repair Services

Having trouble with your computer? Do you have a broken component or is your machine running slowly? Do you have a virus? Let the eCenter help you! Our technicians and experienced volunteers can diagnose and fix most computer software and hardware issues. Financial assistance is available for low income individuals and non-profit organizations.

CRT Monitor Policy

The eCenter will charge $5 to accept any working or non-working CRT monitor. This fee is charged for a variety of reasons. First, CRT monitors contain an assortment of hazardous chemicals that make them costly to dispose of in an environmentally responsible manner. Second, because of CRT monitors’ weight and size, they are particularly difficult to handle and store in our facility’s limited space. For a free CRT recycling alternative, if you are a resident of Tompkins County, please bring your monitors to Tompkins County Solid Waste, located at 122 Commercial Ave. Ithaca, NY 14850 from 7:00 am - 3:30 pm, Monday – Saturday.

Computer Equipment Warranty Policy

The eCenter warrants to the customer that the hardware of your computer system (but not software nor data) will be free from defects in material and/or workmanship for 30 days from the date of the sales receipt. During the warranty period, the eCenter will correct any defects in material or workmanship, or any failure of the hardware system to conform to as-purchased specifications. “Acts of God”, mishandling and post-purchase user add-ons (hardware or software) are not covered, nor is lost computer data. Any replacement parts/products shall be warranted for the remainder of the original warranty. This warranty period is not extended as a result of purchasing any additional parts/products from the eCenter or upgrading the product. Warranties are not transferable and apply only to the original purchaser. The customer must promptly notify the eCenter if there is a defect in material or workmanship. The eCenter must receive notice of all defects before the expiration of the warranty period. We would like to emphasize that our warranty covers hardware, and is neither a software warranty, data warranty nor a satisfaction warranty (see separate section for returns under satisfaction warranty). Other electronic or non-electronic items or items sold “As Is” are not covered by this warranty. While these items have been inspected and known defects noted on the tag, they are not covered by warranty because of age or difficulty obtaining parts.

Satisfaction Returns Policy On Computer Equipment

If a customer is dissatisfied with a computer system, excepting any systems marked and sold “AS IS”, for reasons other than defects in material and/or workmanship, s/he may return the the computer system with its original sales receipt within 7 days from the date of the sales receipt for either a refund or store credit, less a $25 restocking fee in either case. The restocking fee is to cover the labor involved in intake, data sanitizing and re-installation of the operating system, device drivers and software. Before a refund or store credit can be issued, an eCenter tech must inspect and verify that the computer system is in its “as sold condition”. All applicable accompanying equipment must be present, e.g. power adapter, cables, Microsoft certificate of authenticity sticker (if applicable). The inspection and verification process can take up to 2 business days.

Repairs under Warranty

In order for warranted items to be repaired, the customer must present the original receipt. Any item returned under warranty must be inspected and any problem verified by one of our technicians. Tamper proof seals must be in place. The eCenter will first attempt to fix the problem through repair. While we do our very best to preserve your data during the repair process, we cannot guarantee that all your data will remain intact. For a service fee, we can backup your data prior to repair, as long as the hard drive is free from defect and/or errors. If data must be erased for a successful repair, you will be contacted first and your consent will be obtained before any data is purposefully erased. If the computer equipment cannot be repaired, the eCenter will replace the equipment with a product of equal worth and quality. If no suitable replacements can be found, the eCenter will issue a refund or store credit for the value specified on the customer’s original receipt.

Repairs Under Service Warranty

The eCenter warrants to the customer that its repairs on computer systems performed as service will be free from defects in material and/or workmanship for 30 days from the date of repair. This warranty applies only to the physical materials (hardware only) specifically repaired or replaced and excludes software, operating system, data and any post-repair changes in hardware or software the customer may make. Any item returned under service warranty must be inspected and any problem verified by one of our technicians. The eCenter will first attempt to fix the problem through repair. While we do our very best to preserve your data during the repair process, we cannot guarantee that all your data will remain intact. For a service fee, we can backup your data prior to repair, as long as the hard drive is free from defect and/or errors. If data must be erased for a successful repair, you will be contacted first and your consent will be obtained before any data is purposefully erased. If the computer equipment cannot be repaired or replaced, the eCenter will issue a refund or store credit for the value specified on the customer’s original service ticket.

Item excluded from warranty

The above warranties apply to computer systems (desktop and laptop computers) only. Printers, home electronics, software, media, cables, peripherals, etc. and items sold “as is” are excluded. All warranties above exclude laptop batteries which because of their used nature, may hold little or no charge at all.

Data Wiping Services

The eCenter takes your personal privacy very seriously. Donated computers will either have their hard drives overwritten erased, prior to reuse, or sent into a recycling stream for materials reclamation. Whether a hard drive will be reused or recycled depends on the hard drive's type, size and health. Our wiping procedure conforms with NIST Special Publication 800-88 Guidelines for Media Sanitization. Whenever a hard drive supports it, we will use a built into the hard drive command (for 2001 and later hard drives) where: “ …the change in track density and the related changes in the storage medium have created a situation where the acts of clearing and purging the media have converged. That is, for ATA disk drives manufactured after 2001 (over 15 GB) clearing by overwriting the media once is adequate to protect the media from both keyboard and laboratory attack.”

Wiping Service for Individuals or Organizations- $15 / hard drive

For a $15 per hard drive fee, we can issue a certificate of erasure containing the serial number of the hard drive, the date it was wiped and certification that it was erased in accordance with NIST Special Publication 800-88 Guidelines.

Financial Assistance

Financial assistance for any of our services is available upon request. To qualify for our financial assistance program, a customer need only demonstrate current participation in a federal or state aid program (Food Stamps, Medicaid, WIC, HEAP, Reduced School Lunch, etc.) or demonstrate financial hardship through another credible means. Service fees and prices will be adjusted on an individual basis.

Where Does Your Money Go?

The eCenter, as a program of Finger Lakes ReUse, Inc., is a not-for-profit organization. Consequently, all the fees we charge for services go toward furthering the eCenter’s mission of enhancing community, economy and environment through the reuse of computer technology. For more information on Finger Lakes ReUse and the eCenter’s various environmental, economic, equity and educational initiatives, please visit our website.