What is ReSET?

ReSET is a free job training program offered by Finger Lakes ReUse. ReSET (Skills and Employment Training) trainings are embedded in hands-on learning environments throughout ReUse Center departments.  Interested applicants can choose between two different tracks: 

  • ReSET Technology, based in our eCenter Computer Reuse Program, provides skills in computer technology
  • ReSET Retail and Customer Service, based in our ReUse Center, trains in skills related to sales and customer care

What Do Participants Learn and When is ReSET Offered?


ReSET Technology

ReSET Technology consists of an unpaid 10 week entry level program, 16 hours per week. Generally ReSET Tech is offered in the afternoons on four days a week, but schedule is subject to change.  Those who successfully complete the 10 week training are invited to apply for a competitive 15-week full time paid Apprenticeship. Trainings are offered repeatedly throughout the year.

In ReSET Tech, the technology track, participants will learn:

  • Various components inside a computer, their purposes and how they function
  • Testing, refurbishing, and troubleshooting computers and their components
  • Software and operating system installation
  • Introduction to topics presented by community professionals such as Computer Networking and Security

ReSET Retail and Customer Service 

We accept applicants to the unpaid entry level training on a rolling basis. Accepted applicants may enter the program at any time, except when our trainee capacity is reached, at which time they are placed on a waiting list. Schedule and number of hours per week are set according to the trainee's and ReUse Center’s schedule and needs, with a minimum of 8 hours per week, 2 hours per shift and a required weekend shift. The training is a minimum of 140 hours however it may be longer according to trainee’s needs. Those who successfully complete the entry level training are invited to apply for a competitive 15-week full time paid Apprenticeship

In ReSET Retail participants will learn:

  • Stocking and merchandise organization
  • Point of Sale usage and handling money
  • Skill with and knowledge of ReUse Center merchandise such as building materials and computers and peripherals
  • Exemplary customer service and team work


Interested applicants (or those who wish to be added to our waiting list) must to fill out our online application form through our website or may make an appointment with Anise Hotchkiss at (607) 257-9699 to fill out an application online at any of our stores.

ReSET Program Application Form

Opportunities for Employers

Collaboration with local customer service, technology, and construction related businesses will do a great deal to ensure the success of the ReSET program. Businesses and agencies interested in getting involved with the ReSET programs may contact our Community Programs Coordinator.

Partners and Supporters

ReSET would not be possible without the support of the community. Many thanks to the following employers, human service organizations, government agencies, and foundations for their support:

ASI Renovations
Brightworks Computer Consulting
Cayuga Medical Associates
Challenge Workforce Solutions
City Federation of Women’s Organizations
The Collective Impact Fund of the Community Foundation
Cornell Cooperative Extension of Tompkins County
Cornell University IT Services
Cosentini Construction
Databound Solutions
Double Dog Timberworks
EcoVillage of Ithaca
The Erin Aljoe Schlather Dedicated Memorial Fund of the Community Foundation
Habitat for Humanity
Helen Thomas Howland Foundation, as administered by the Community Foundation
Holt Architects
Ithaca Urban Renewal Agency
The Kathy Yoselson Fierce Determination Fund of the Community Foundation
The Lane Family Fund of the Community Foundation
New Earth Living
Park Foundation
Snug Planet
Social Service League
Southside Community Center
Sunnybrook Builders
Taitem Engineering
Tompkins County Dept of Social Services
 Tompkins County Solid Waste
Tompkins Workforce New York
Triad Foundation
Tugleywood Timberframing
United Way of Tompkins County Youth & Philanthropy Fund
Women’s Opportunity Center