If a customer is dissatisfied with a computer system, excepting any systems marked and sold “AS IS”, for reasons other than defects in material and/or workmanship, s/he may return the the computer system with its original sales receipt within 7 days from the date of the sales receipt for either a refund or store credit, less a $25 restocking fee in either case. The restocking fee is to cover the labor involved in intake, data sanitizing and re-installation of the operating system, device drivers and software. Before a refund or store credit can be issued, an eCenter tech must inspect and verify that the computer system is in its “as sold condition”. All applicable accompanying equipment must be present, e.g. power adapter, cables, Microsoft certificate of authenticity sticker (if applicable). The inspection and verification process can take up to 2 business days.

In order for warranted items to be repaired, the customer must present the original receipt. Any item returned under warranty must be inspected and any problem verified by one of our technicians. The eCenter will first attempt to fix the problem through repair. While we do our very best to preserve your data during the repair process, we cannot guarantee that all your data will remain intact. For a service fee, we can backup your data prior to repair, as long as the hard drive is free from defect and/or errors. If data must be erased for a successful repair, you will be contacted first and your consent will be obtained before any data is purposefully erased. If the computer equipment cannot be repaired, the eCenter will replace the equipment with a product of equal worth and quality. If no suitable replacements can be found, the eCenter will issue a refund or store credit for the value specified on the customer’s original receipt.

The eCenter warrants to the customer that its repairs on computer systems performed as service will be free from defects in material and/or workmanship for 30 days from the date of repair. This warranty applies only to the physical materials (hardware only) specifically repaired or replaced and excludes software, operating system, data and any post-repair changes in hardware or software the customer may make. Any item returned under service warranty must be inspected and any problem verified by one of our technicians. The eCenter will first attempt to fix the problem through repair. While we do our very best to preserve your data during the repair process, we cannot guarantee that all your data will remain intact. For a service fee, we can backup your data prior to repair, as long as the hard drive is free from defect and/or errors. If data must be erased for a successful repair, you will be contacted first and your consent will be obtained before any data is purposefully erased. If the computer equipment cannot be repaired or replaced, the eCenter will issue a refund or store credit for the value specified on the customer’s original service ticket.

The above warranties apply to computer systems (desktop and laptop computers) only. Printers, home electronics, software, media, cables, peripherals, etc. and items sold “as is” are excluded. All warranties above exclude laptop batteries which because of their used nature, may hold little or no charge at all.

The eCenter takes your personal privacy very seriously. Donated computers will either have their hard drives overwritten erased, prior to reuse, or sent into a recycling stream for materials reclamation. Whether a hard drive will be reused or recycled depends on the hard drive’s type, size and health. Our wiping procedure conforms with NIST Special Publication 800-88 Guidelines for Media Sanitization. Whenever a hard drive supports it, we will use a built into the hard drive command (for 2001 and later hard drives) where: “ …the change in track density and the related changes in the storage medium have created a situation where the acts of clearing and purging the media have converged. That is, for ATA disk drives manufactured after 2001 (over 15 GB) clearing by overwriting the media once is adequate to protect the media from both keyboard and laboratory attack.”

For a $15 per hard drive fee, we can issue a certificate of erasure containing the serial number of the hard drive, the date it was wiped and certification that it was erased in accordance with NIST Special Publication 800-88 Guidelines.

Financial assistance for any of our services is available upon request. To qualify for our financial assistance program, a customer need only demonstrate current participation in a federal or state aid program (Food Stamps, Medicaid, WIC, HEAP, Reduced School Lunch, etc.) or demonstrate financial hardship through another credible means. Service fees and prices will be adjusted on an individual basis.

The eCenter, as a program of Finger Lakes ReUse, Inc., is a not-for-profit organization. Consequently, all the fees we charge for services go toward furthering the eCenter’s mission of enhancing community, economy and environment through the reuse of computer technology. For more information on Finger Lakes ReUse and the eCenter’s various environmental, economic, equity and educational initiatives, please visit our website.